Stop planning, start building.
This is your executive shortcut to implementing a transformative customer experience solution that delivers immediate business impact.
• 4-weeks of LIVE coaching
• Action steps provided, with cheat sheets.
• Leave with a custom drawn AI framework.
• Certificate of Accomplishment
• Free IBM exam voucher ($99)
Master the framework and lead AI initiatives that maximize ROI, neutralize risk, and align perfectly with your organization's bottom line.
Learn how to design and enforce AI governance frameworks that consistently reduce waste, improve efficiency, and deliver measurable business value across projects.
Develop the ability to identify, mitigate, and monitor ethical, regulatory, and security risks — ensuring AI initiatives remain compliant, trustworthy, and sustainable.
Gain the tools to establish clear oversight mechanisms so every AI investment directly supports strategic priorities and accelerates enterprise growth.
Here's what you'll be learning in 4-weeks.
Objective: Understand the business case for AI and align it with your company's goals. This week is about high-level strategy and avoiding common pitfalls.
Module 1: The CEO's Guide to AI
What AI is (and isn't) from a business perspective. We'll demystify terms like machine learning and neural networks and focus on what truly matters for your bottom line.
Module 2: Identifying Your AI ROI
A step-by-step guide to pinpointing high-impact AI use cases within your organization. We'll focus on customer support as a tangible starting point.
Module 3: AI’s Transformation Blueprint
A look at the key stages of a successful AI rollout, from pilot projects to company-wide adoption.
Hands-on Activity #1: Mini-audit.
Conduct a mini-audit of your company's current customer support process. Identify the top 10 most common support issues and solutions currently in place.
Key Deliverable: A completed "AI Opportunity Assessment" worksheet.
Objective: To learn the practical steps how to implement a front-end AI chatbot on your website. This is all Hands-on work.
Module 4: Choosing Your AI Tools
A non-technical guide to selecting the right AI platform for your needs (e.g., platforms like Podia's native features, or integrations with platforms like Zendesk or Intercom).
Module 5: Your First Bot in Action
A live, step-by-step screen recording showing how to set up and configure a simple conversational AI chatbot on a dummy website.
Module 6: The Hand-off: AI to Human
How to design a seamless workflow where the AI chatbot handles initial queries and auto-generates a ticket for a human support agent. We'll cover what information the ticket should include to be actionable.
Hands-on Activity #2
You will build a basic AI chatbot with 3-5 pre-defined conversation flows for your company's top support issues.
Key Deliverable: A live, operational chatbot on a staging environment.
Objective: Design a comprehensive knowledge base (KB) to feed your AI and empower your customers. This is the foundation for scaling your AI efforts.
Module 7: The AI-Powered Knowledge Base
Why a well-structured KB is the most important asset for your AI. We'll discuss how it fuels conversational AI and reduces the workload on your human support team.
Module 8: Your Knowledge Base Sitemap
A tutorial on how to map and categorize your company's knowledge. We will work through an example of a simple sitemap.
Module 9: Writing for AI
Best practices for creating content that is easy for both humans and AI to understand. We'll cover SEO for your KB and how to write articles that directly answer user questions.
Hands-on Activity #3
You will create the sitemap and wireframe for your company's new knowledge base, following a provided template. You'll also write the first two foundational articles.
30-Exam Practice Questions
To prep for the AI Exam cert from IBM.
Key Deliverable: A complete Knowledge Base Sitemap and Wireframe for your company and some idea on how to ace the Certificate in AI from IBM.
Objective: Launch your AI system, measure its impact, and create a plan for future growth.
Module 10: Launch Day Checklist
A step-by-step checklist for taking your AI chatbot live on your company's website. We'll cover testing, initial user feedback, and monitoring.
Module 11: Metrics That Matter
How to measure the success of your AI implementation. We'll focus on key performance indicators (KPIs) like reduced support tickets, faster response times, and increased customer satisfaction.
Module 12: The Future of AI in Your Company
A look at the next steps for your AI journey, including how to expand your bot's capabilities and identify other departments that can benefit from AI.
Hands-on Activity #4
You will formally launch your chatbot and set up the necessary analytics to measure its performance. You will also outline the next three potential AI projects for your company.
Key Deliverable: A live, front-end AI support system and a strategic plan for the next phase of AI implementation.
Your Master Trainer
CBP | CFP | PRINCE2
With over 20 years in IT leadership, Amarjit is a veteran Project Manager and Web3 strategist who turns emerging tech into enterprise value. A certified Blockchain, AI Integration and Digital Assets expert, he has empowered 2,000+ professionals—from central banks to SMEs—to master the transition from complex theory to high-impact execution.
Stop learning in isolation. This isn't a DIY course—it’s a Live Coaching experience designed to shift you from technical execution to strategic mastery.
I help you build a custom AI governance framework that automates the routine, freeing your team to focus exclusively on high-value innovation.
Let AI do the work; you provide the vision.
100% unsolicited reviews.
A great course to attend. Value for money. Skillful and resourceful instructor. Showed us an easy way to apply AI in Human Resource.
The IBM cert was easy to get thanks to the Playbook. And the exam practice sheets really helped too sir. TQ
Excellent course! Now I know how to save money with AI. The Playbook course is the best. Tough subject, you make it easy.
Most programs shy away from this level of accountability—we lead with it.
I am so confident the AI Executive Playbook will redefine your leadership strategy that I’m taking on 100% of the risk. Join us, dive into the curriculum, and evaluate the results.
If you don’t find the insights transformative by the end of Week 2, I will refund your entire enrollment fee. No hoops, no headaches.
Upon enrolled, members will have Lifetime Access. Meaning, your login access to the course, materials, videos, everything…never expires.
All you need is a working laptop, a smart-phone (for the apps) and a stable WiFi, internet connection. Having a good set of microphones and a headset helps, as this course is conducted LIVE and is not a recorded self-pace program.
Absolutely! The course is designed in such a way to assist junior and senior managers responsible to make AI work for their organizations. No prior AI setup/ integration experience is required. This is covered extensively in the Playbook.
By the end of the second week into the Playbook and for whatever reason, you feel the course is not for you, simply request for a refund and I will reimburse your fee.
There are 3-4 intakes a year depending on the trainer's availability. Next one is planned for February 2026. (Only 15-seats per intake).